• Agency Case Management Standards (December 2001)
  Standards written to provide guidance for case managers and to describe acceptable case management performance. These standards apply to case management services provided to adults 60 years of age and older and to younger adults with disabilities through the Home and Community Based Medicaid Waiver, Enhanced Residential Care Waiver and Older Americans Act.

• Agency Case Management Certification Procedures (October 2002)
  In order to ensure the statewide quality of case management services offered to these individuals, DAIL in partnership with Vermont’s Area Agencies on Aging and Home Health Agencies, has instituted a Case Management Certification Program. This certification program applies to individuals providing case management as a service of the Department’s Medicaid Waiver programs and for individuals providing case management as part of the services authorized under the Older Americans Act through the State Unit on Aging and the Area Agencies on Aging.

• Case Management Reference Manual and Study Guide (June 2007) (Updated October 2008)
  This study guide should help you prepare for the Case Management Certification Exam. It is not intended to be a training guide to become a Case Manager. It should be used in addition to the core training and orientation you have completed through your agency.

• Area Agency on Aging (AAA) Time Study

FFY08 AAA Time Study Instructions and Spreadsheet

• AAA Time Study Instructions FFY2008
• AAA Time Study Form
NAPIS Reporting Instructions and Spreadsheet
• NAPIS Reporting Procedures (December 2007)
• NAPIS Template for AAAs for FFY2007

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